TAANZ 2018

(4 ) THE TAANZ BOOK Welcome back to the official TAANZ Industry Guide Book – 2018 edition In conjunction with our media friends at ProMag, TAANZ is again very pleased to produce and distribute this book as a directory service helping our members to engage with one another and our valued supply partners. 2017 data tells us that the overall international average increase in outbound passenger numbers was 7%. New Zealand was 14%. A substantial amount of that traffic was driven through the travel agency distribution and TAANZ members. This lift in business will translate in very different ways to each of your agencies and organisations and we trust you are ready and prepared for this year because 2018 looks set for more of the same. TAANZ continues to be acutely aware of how you perceive it. We have listened to you and by your account we are heading in the right direction. Our recent survey returned a nett promoter score of 50 and we intend maintaining our relevance in 2018, growing our membership and reach and influence to the NZ travelling public. This year we will be rolling out new business services that will enhance our relationship with you and you can expect regular updates on these initiatives. We urge you to support the use of the TAANZ brand in your marketing collateral and ensure your ‘frontliners’ are equipped to sell your story alongside the benefits of TAANZ membership. If you need information or assistance please get in touch with your membership services administrator Darlya Redfern. Tom and Mary at the Bonding Authority are also available to you for any Bonding needs. The TAANZ Board is also very focused on member accessibility and will convene its 2018 meeting schedule in districts around the country. We look forward to seeing you on those occasions. This year we will again host our flagship event the TAANZ National Travel Industry Awards which is in its 5th full year and continues to grow in anticipation and participation. Look for NTIA key dates in this publication. Thank you everyone for your ongoing support. You ensure TAANZ remains a visible and influential trade organisation. Have a great 2018. Best wishes, Andrew Olsen TAANZ Chief Executive Contact TAANZ at: Level 3, Tourism & Travel House, 79 Boulcott Street, Wellington PO Box 1888, Wellington 6140 DX: SX10033, Wellington t: +64 4 496 4884 | f: +64 4 499 0786 e: info@taanz.org.nz | w: www.taanz.org.nz TAANZ Chief Executive Andrew Olsen From the Chief Executive INTRODUCTION >